Zuvi Warranty Statement for Colorbox
At Zuvi, we are committed to providing exceptional service and support. This policy outlines the procedures for warranty claims and after-sales services for your Zuvi products.
To ensure a smooth service experience, please keep your original proof of purchase (receipt or invoice) readily available. Valid warranty service is only available for products purchased through Zuvi's official or authorized sales channels.
For all warranty or replacement requests, please first contact our official customer support at support Returns sent without prior authorization may not be accepted.
You may request a return within 30 calendar days from the date of delivery. The delivery date is based on the carrier’s first recorded delivery attempt. For packages delivered to a locker or pickup point, the date is based on the system’s first recorded deposit.
1.2 Valid Return Scenarios & Terms
We are happy to accept your request for return service in any of the following circumstances:
• For a product that is completely unopened and in its original, sealed manufacturer packaging. You will be responsible for the return shipping cost.
• For a product which has critical failures, manufacturing defects, or any functionality issues.
• For a product which is severely damaged and rendered unusable upon delivery, provided that you can submit such proof (officially issued by the carrier) to Zuvi.
Zuvi is unable to provide return service under any of the following circumstances:
1. The return request is submitted more than 30 calendar days after the recorded delivery date.
2. Base or Dye product (whether included in a kit or purchased as a standalone item) that has been opened or its original factory seal is broken. If you suspect a manufacturing defect, please contact Zuvi support immediately while keeping the product in its original, unopened packaging.
3. Promotional gifts, freebies, or non-sale items.
4. Accessories (e.g., cables, manuals, or other kit-bundled components).
5. The received return has missing accessories, cables, filaments, manuals, or any items which are included in the original package.
6. The product’s condition has been altered in a way that affects its merchantability, such as tampered serial numbers, unauthorized modifications, or compromised hygiene.
7. Upon inspection, the fault or damage is confirmed to be caused by factors other than product quality, including but not limited to: user-error damage (e.g., drops, liquid spills), or force majeure events (e.g., fire, flood).
8. A valid proof of purchase cannot be provided, or the provided documentation is suspected to be forged or altered.
9. The product is shipped back without prior written authorization from Zuvi. In such cases, Zuvi assumes no liability for loss or damage during transit.
10. After a return is approved, the product fails to be shipped back within 14 calendar days (verified by carrier pickup scan), which will be considered an automatic forfeiture of the return right.
1. Zuvi will inspect the returned item and process the refund request within 5 business days of receiving the return at our warehouse. Please monitor your email for notifications and ensure your contact information is up to date.
2. Once approved, the refund will be issued to your original payment method within 7 business days. Please note that the original shipping charges and any associated shipping taxes are non-refundable.
3. If a returned product does not meet the conditions specified in Section 1.3 (e.g., used, damaged, or missing parts), Zuvi may issue a partial refund to account for the loss in value. In cases of severe non-compliance, Zuvi reserves the right to reject the refund entirely.
You may request a replacement within 30 calendar days from the date of delivery. The delivery date is based on the carrier’s first recorded delivery attempt. For packages delivered to a locker or pickup point, the date is based on the system’s first recorded deposit.
2.2 Valid Replacement Scenarios & Terms
We are happy to accept your request for replacement service in any of the following circumstances:
• For a product which has critical failures, manufacturing defects, or any functionality issues.
• For a product which is severely damaged and rendered unusable upon delivery, provided that you can submit such proof (officially issued by the carrier) to Zuvi.
2.3 Non-Replaceable Situations
Zuvi is unable to provide replacement service under any of the following circumstances:
1. The replacement request is submitted more than 30 calendar days after the recorded delivery date.
2. Base or Dye product (whether included in a kit or purchased as a standalone item) that has been opened or its original factory seal is broken. If you suspect a manufacturing defect, please contact Zuvi support immediately while keeping the product in its original, unopened packaging.
3. The wrong color of dye was purchased.
4. The returned product does not include the component that requires replacement, as specified by Zuvi.
5. Upon inspection, the fault or damage is confirmed to be caused by factors other than product quality, including but not limited to: user-error damage (e.g., drops, liquid spills), or force majeure events (e.g., fire, flood).
6. The product’s condition has been altered in a way that affects its merchantability, such as tampered serial numbers, unauthorized modifications, or hygiene issues.
7. A valid proof of purchase cannot be provided, or the provided documentation is suspected to be forged or altered.
8. The product is shipped back without prior written authorization from Zuvi. In such cases, Zuvi assumes no liability for loss or damage during transit.
9. After a replacement is approved, the customer fails to ship the item back within 14 calendar days (verified by carrier pickup scan), which will be considered an automatic forfeiture of the replacement right.
3.1 Warranty Coverage & Service Commitment
Zuvi is committed to providing reliable after-sales service. We will provide free repair services for performance failures caused by defects in materials or workmanship that occur during the warranty period.
To fulfill our warranty obligation, Zuvi may use units or replacement parts that are new or are functionally equivalent to new through rigorous testing. All replacement parts will meet the original product's performance and warranty standards.
3.2 Warranty Period After Repair
For the product or any replaced part, the warranty coverage will be extended as follows, whichever period is longer:
• The remaining duration of the original product's warranty calculated from the original purchase date; OR
• 60 days starting from the date the repair is completed.
Zuvi is unable to provide warranty repair under any of the following circumstances:
1. Damage that occurred during transit unless you refused the delivery and obtained a carrier’s damage report on the spot.
2. Damage caused by accident, neglect, misuse, or non-compliance with the user manual, including but not limited to: drops, liquid spills, or other external physical damage.
3. Damage caused by force majeure events such as fire, flood, earthquake, or other natural disasters.
4. Products or parts that have been disassembled, modified, or repaired without Zuvi's prior written authorization.
5. A valid proof of purchase cannot be provided, or the provided documentation is suspected to be forged or altered.
6. Cosmetic Wear & Tear: Cosmetic imperfections such as scratches or wear that do not affect the product's performance and are not due to a manufacturing defect.
7. Improper Maintenance: Damage resulting from failure to perform regular maintenance as recommended in Zuvi's guides, or from not following prescribed procedures during maintenance.
4.1 Warranty Period & Calculation
The “Warranty Period” under this policy is granted for the original purchaser from the date of delivery until the warranty expires.
• Delivery Date Definition: The delivery date is based on the carrier’s first recorded delivery attempt. For packages delivered to a locker or pickup point, the date is based on the system’s first recorded deposit.
• Start Time: The warranty period commences at 00:00 (midnight) on the day following the defined Delivery Date.
Warranty Duration for Colorbox Main Unit:
• United States: 12 months.
The following items are provided as accessories or consumables for the product. This list may be updated with product revisions:
• Bowl
• Glove
• Mixing Whisk
• Brush with Comb
• USB TYPE-C Cable
• Color Sharing Bottle
These items are subject to normal wear and tear, consumption, or performance degradation during ordinary use,and thus are not covered under this warranty. Should you experience any issues, please do not hesitate to contact our support team.
5.1 Cross-Region Warranty Service
This warranty policy is only valid in the country or region where the product was originally purchased. Zuvi does not support cross-region warranty service. If a product is sent back from a different country or region, we may be unable to process it, and you may be responsible for all associated risks and costs.
By requesting service under this policy, you authorize Zuvi to store, use, and process your contact information (including name, phone number, address, and email address). You agree that Zuvi needs to collect, process, and use this data to perform the services described herein. We may contact you to inquire about service satisfaction or to provide relevant notifications.
Zuvi may also request your authorization to access, use, and process product log data or other relevant information related to your service request.
For full details, please refer to our Privacy Policy: https://www.zuvilife.com/policies/privacy-policy
Zuvi reserves the right to modify this policy at any time. We will generally provide notice of any material changes to this Limited Warranty Statement before the new version takes effect, such as by posting the revised policy on our official website. The "Last Updated" date at the top of this policy will reflect the effective date of the current version.
Your continued access to or use of our services or products after the updated policy takes effect constitutes your acceptance of the new terms. If you do not agree to the updated policy, you must discontinue accessing or using our services and products.